Salon Operations Manager

Customer Service / Salon Operations Manager

(Bilingual English & Filipino)

Location: Auckland (Split across North Shore & Flat Bush branches)

Hours: Full-time (Guaranteed 30 hours per week, including rostered weekends)

Pay Rate: $35.00 NZD per hour

About Us

We are a growing premium hair salon brand with bustling locations in both the North Shore and Flat Bush. A substantial portion of our highly valued clientele speaks Filipino as their primary language. We are committed to providing a culturally comfortable, premium, and hospitality-focused front-of-house environment for our community.

The Role

We are seeking a dynamic, bilingual Salon Operations Manager to oversee front-of-house operations, guest service delivery, floor flow, and scheduling across our North Shore and Flat Bush salons. This role bridges premium service hospitality with efficient business management. You will split your weekly roster between both branches to maintain service consistency, manage receptionist workflows, and optimize client bookings.

Key Responsibilities

Operations: Oversee daily front-of-house flow, walk-in traffic, and bookings to optimize salon capacity.

Client Relations: Connect authentically with our core client demographic to handle complex styling inquiries and resolve client complaints efficiently in both English and Filipino.

Scheduling: Maintain and maximize our salon scheduling software to ensure flawless stylist productivity.

Administration: Formulate stock orders, coordinate retail sales targets, manage daily cash balancing, and oversee financial transactions.

Team Coordination: Manage staff shift rosters and resolve overlapping appointments smoothly across both Auckland sites.

Skills & Qualifications

Education: A Bachelor’s Degree in Management, Business, Hospitality, or a related field (or NZQA Level 7 equivalent).

Language Skills: Full professional fluency in both written and spoken English and Filipino (Tagalog) is a genuine occupational requirement to communicate effectively with our primary customer base.

Experience: Preferably 2–3 years of experience in high-volume customer service, hospitality operations, or retail service leadership.

Technical Skills: Strong administrative, billing, financial transaction, and front-of-house management skills.

Flexibility: Willingness and ability to travel and work across both the North Shore and Flat Bush locations on a rotating roster.

Pay: $35.00 per hour

Benefits:

• Employee discount
• Visa sponsorship

Work Location: In person